Reading List Category
Resource Type
Lesson

Lesson 1

Key Text eBook

Digital Skills: Unlocking the Information Society

by van Dijk, J. and van Deursen, J.
Essential Resource Website

Login/Sign Up

by Networking Academy with Cisco
Essential Resource Website

Digital Literacy

by Cisco Networking Academy
Essential Resource Website

Learning Success Hub Workshops

by Arden Learning Sucess Hub
Essential Resource Video

Why Digital Literacy is Important for Careers |…

by Adobe for Education
Essential Resource Website

Quantifying the UK Data Skills Gap - Full report

by Department for Science, Innovation and Technology
Wider Reading Other

Essential digital skills framework

by Department for Education
Wider Reading Website

The global skills and competency framework for…

by SFIA
Wider Reading Website

DigComp 2.2: The Digital Competence framework for…

by Vuorikari, R., Kluzer, S. and Punie, Y.

Lesson 2

Key Text eBook

Digital Skills: Unlocking the Information Society

by van Dijk, J. and van Deursen, J.
Essential Resource Website

Configure and manage file access - Training

by Microsoft Learn
Essential Resource Website

Using Computers and Mobile Devices

by Cisco Networking Academy
Essential Resource Website

11 ideas for how to organize digital files

by Microsoft
Essential Resource Video

IAM Explained in 4 minutes - Identity &…

by Connected Cookie
Essential Resource Website

Digital Literacy

by Cisco Networking Academy
Essential Resource Website

Password administration for system owners -…

by National Cyber Security Centre
Wider Reading Website

OneDrive video tutorials

by Microsoft Support

Lesson 3

Key Text eBook

Digital Skills: Unlocking the Information Society

by van Dijk, J. and van Deursen, J.
Essential Resource Website

Sign in

by Clipchamp
Essential Resource Website

Building Digital Capability: Discovery tool

by JISC
Essential Resource Video

How to edit your first video with Clipchamp

by Microsoft Clipchamp team
Essential Resource Video

What is Excel?

by Microsoft Support
Essential Resource Video

Create a document in Word

by Microsoft Support
Essential Resource Website

Learning Success Hub Workshops

by Arden Learning Sucess Hub
Essential Resource Video

Introducing OneNote

by Microsoft Support
Essential Resource Website

Using Computers and Mobile Devices

by Cisco Networking Academy
Essential Resource Website

Digital Literacy

by Cisco Networking Academy
Essential Resource Video

What is Microsoft 365?

by Microsoft Support
Wider Reading Website

Discovery tool: student guide

by JISC

Lesson 4

Key Text eBook

Essentials of Cloud Computing

by Chandrasekaran, K.
Essential Resource Video

DNS Explained in 100 seconds

by Fireship
Essential Resource Video

MASTER the TCP/IP model in 5 minutes! BEST…

by KnowledgeCatch
Essential Resource Video

What Is VPN & How Does It Work? | VPN…

by Simplilearn
Essential Resource Website

Cloud security guidance: Cloud security shared…

by National Cyber Security Centre (NCSC)
Essential Resource Video

Computer Networks: Crash Course Computer Science

by Crash Course Computer Science
Essential Resource Video

Create a computer network: Terminology, NIC,…

by Packt
Wider Reading eBook

Network Security Essentials: Applications and…

by Stallings, W.

Lesson 5

Key Text eBook

The Practical Guide to Digital Transformation

by Weiss, A.
Key Text eBook

Computer Security: Principles and Practice

by Stallings, W. and Brown, L.
Essential Resource Video

Cybersecurity

by Crash Course Computer Science
Essential Resource Video

Is Public WiFi Safe

by SciShow
Essential Resource Website

Digital Safety and Security Awareness

by Cisco Networking Academy
Wider Reading Other

Incident Handler's Handbook

by Kral, P.

Lesson 6

Key Text eBook

Computer Security: Principles and Practice

by Stallings, W. and Brown, L.
Key Text eBook

The Practical Guide to Digital Transformation

by Weiss, A.
Essential Resource Website

The Data Use and Access Act 2025 (DUAA) - what…

by Information Commissioner's Office
Essential Resource Video

Ethics & Professionalism in IT | Introduction…

by Tech Gee
Essential Resource Website

Digital Safety and Security Awareness

by Cisco Networking Academy
Essential Resource Video

Digital Citizenship | Things Explained

by GPB Education
Wider Reading Legislation

Health Insurance Portability and Accountability…
Wider Reading Legislation

General Data Protection Regulation (GDPR)

Wider Reading Legislation

Computer Misuse Act 1990 1990
Wider Reading Website

 ISO/IEC 27001:2022

by International Organization for Standardization
Wider Reading Website

Computer Security Resource Center: Federal…

by National Institute of Standards and Technology
Wider Reading Website

Cyber Essentials

by National Cyber Security Centre
Wider Reading Legislation

Data Protection Act 2018
Wider Reading Website

Cybersecurity Framework

by NIST
Wider Reading Website

Payment Card Industry Data Security Standards

by PCI Security Standards Council

Lesson 7

Key Text eBook

ITIL® 4 Drive Stakeholder Value (DSV) : Your…

by Agutter, C.
Essential Resource Website

ITIL 4 Service Value System (SVS) Explained:…

by Danby, S.
Essential Resource Other

What is ITIL? Your guide to the IT Infrastructure…

by CIO
Essential Resource Website

ITIL Archives

by ITSM Tools
Wider Reading Website

History of ITIL versions

by MacFarlane, I
Wider Reading Website

Incident management

by Atlassian
Wider Reading Website

ServiceNow Knowledge Base

by ServiceNow
Wider Reading Website

ITIL Certification Path – list of all available…

by Zitek, N.

Lesson 8

Essential Resource Video

Change management strategy in the AI age

by Guardian Labs US
Essential Resource Video

AI Service Desk Solution | Watch Our Demo to See…

by Inoru
Essential Resource Website

What is NLP (natural language processing)?

by Stryker, C. and Holdsworth, J.
Essential Resource Other

Artificial intelligence

by Whitson, G. M.
Essential Resource Video

Ethics of AI: Challenges and Governance

by UNESCO
Essential Resource Website

The Future of IT Service Management: 7 Emerging…

by IT Service Week
Essential Resource Article

What competencies will be needed to manage…

by Moore, B.
Essential Resource Video

Automate change, incident, and problem management

by AISERA
Essential Resource Video

Machine Learning Explained in 100 Seconds

by Fireship
Wider Reading Website

AI-native organizations

by ITIL
Wider Reading Website

Ethics of artificial intelligence

by IBM
Wider Reading Website

Amazon Monitron - industrial machine learning…

by Amazon Web Services

Lesson 9

Key Text eBook

ITIL® 4 Drive Stakeholder Value (DSV) : Your…

by Agutter, C.
Essential Resource Video

Automate Help Desk Tickets | Learn Zapier in 14…

by Zapier
Essential Resource Website

What is a Digital Workplace? How It Works &…

by Slack
Essential Resource Article

Digital workplace technology intensity:…

by Marsh, E., Perez Vallejos, E. ad Spence, A.
Essential Resource Video

What is Data Transformation? (Types of Data…

by Funnel
Essential Resource Website

What is a Digital Workplace? Definition and…

by Ivins, N.
Essential Resource Article

What competencies will be needed to manage…

by Moore, B.
Essential Resource Video

Transforming HR Reporting and Compliance

by Zaptest
Essential Resource Website

Digital Capabilities

by Learning Success Hub
Essential Resource Website

Common Mistakes in Report Writing: A Guide to…

by Çelik, S. S.
Essential Resource Website

Common Mistakes in Report Writing and How to…

by B/NDL Studios
Essential Resource Video

Stop Sharing Data—Start Telling Stories

by Analyst Academy
Essential Resource Video

Noibu platform walkthrough | Ecommerce…

by Noibu
Wider Reading Website

13 Key Characteristics of a Good Report

by Glover, M.
Wider Reading Video

AWS re:Invent 2025 - Implementing observability…

by AWS Events
Wider Reading Website

How to create a survey analysis report

by SurveyMonkey
Wider Reading Website

Features of Report Writing: A Brief Overview

by The Knowledge Academy
Wider Reading Website

Customers

by Splunk
Wider Reading Website

Academic Writing

by Learning Success Hub