Reading List Category
Resource Type
Lesson

Lesson 1

Key Text eBook

Operations Management

by Jones, P. and Robinson, P.
Key Text eBook

Essentials of Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Service Operations Management

by Johnston, R. et al.
Key Text eBook

Operations Management in the Hospitality Industry

by Szende, P., Dalton, A. N. and Yoo, M.
Essential Resource Video

What is Operation Management?

by Education Leaves
Essential Resource eBook

Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.

Lesson 2

Key Text eBook

Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Operations Management

by Jones, P. and Robinson, P.
Key Text eBook

Service Operations Management

by Johnston, R. et al.
Key Text eBook

Operations Strategy

by Slack, N. and Lewis, M.
Key Text eBook

Operations Management in the Hospitality Industry

by Szende, P., Dalton, A. N. and Yoo, M.
Essential Resource Video

Be a hospitalian

by TEDx Talks
Essential Resource Website

Defining your ‘true north’: A road map to…

by Carmody, K., Greco, L. and Montgomery, R.

Lesson 3

Key Text eBook

Operations Management in the Hospitality Industry

by Szende, P., Dalton, A. N. and Woo, M.
Key Text eBook

Service Operations Management

by Johnston, R. et al.
Key Text eBook

Essentials of Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Essential Resource Video

What is innovation?

by Friedrich-Alexander-Universität Erlangen-Nürnberg
Essential Resource Website

What is circularity?

by McKinsey & Company

Lesson 4

Key Text eBook

Operations Strategy

by Slack, N. and Lewis, M.
Key Text eBook

Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Operations Management

by Jones, P. and Robinson, P.
Key Text eBook

Service Operations Management

by Johnston, R. et al.
Key Text eBook

Operations Management in the Hospitality Industry

by Szende, P., Dalton, A. N. and Yoo, M.
Essential Resource eBook

Essentials of Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Essential Resource Video

What is Servicescape?

by B2Bwhiteboard

Lesson 5

Key Text eBook

Operations and Process Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Service Operations Management

by Johnston, R. et al.
Key Text eBook

Essentials of Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Operations Management in the Hospitality Industry

by Szende, P., Dalton, A. N. and Yoo, M.
Essential Resource Website

What is CX?

by McKinsey & Company
Essential Resource Website

CX without design only gets you halfway

by Duncan, E. et al.
Essential Resource Video

The hotel of the future: A check-in for 2023

by McKinsey & Company
Essential Resource Website

The hotel of the future

by Constantin, M. et al.
Essential Resource Website

The Next Normal

by McKinsey & Company

Lesson 6

Key Text eBook

Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Operations Management

by Jones, P. and Robinson, P.
Key Text eBook

Operations Management in the Hospitality Industry

by Szende, P., Dalton, A. N. and Yoo, M.
Key Text eBook

Service Operations Management

by Johnston, R. et al.
Essential Resource Website

Dynamic pricing: maximizing revenue in the hotel…

by eHotelier
Essential Resource Video

Revenue Management - the science of ultimate…

by AltexSoft

Lesson 7

Key Text eBook

Operations Management

by Jones, P. and Robinson, P.
Key Text eBook

Essentials of Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Operations Management in the Hospitality Industry

by Szende, P., Dalton, A N. and Yoo, M.
Essential Resource Website

RMS system: An overview of the most important…

by Barten, M.
Essential Resource Website

Online restaurant ordering system: Must-have…

by Barten, M.
Essential Resource Video

Meet Connie, the Hilton robot concierge

by IDG.tv
Essential Resource Website

PMS system: What are the most important features?

by Barten, M.
Essential Resource Website

POS systems: Overview and importance in the…

by Barten, M.
Essential Resource Website

Restaurant POS Systems: The latest and future…

by Barten, M.

Lesson 8

Key Text eBook

Essentials of Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Service Operations Management

by Johnston, R. et al.
Key Text eBook

Operations Management

by Jones, P. and Robinson, P.
Key Text eBook

Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Operations Management in the Hospitality Industry

by Szende, P., Dalton, A. N. and Yoo, M.
Essential Resource Video

What is Quality | Quality Definition

by LeanVlog

Lesson 9

Key Text eBook

Operations Management

by Jones, P. and Robinson, P.
Key Text eBook

Essentials of Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Operations Management

by Slack, N., Brandon-Jones, A. and Burgess, N.
Key Text eBook

Operations Management in the Hospitality Industry

by Szende, P., Dalton, A. N. and Yoo, M
Essential Resource Video

Being Lean

by McKinsey & Company
Essential Resource Website

What is agile?

by McKinsey & Company
Essential Resource Website

From lean to lasting: Making operational…

by Fine, D., Hansen, M. A. and Roggenhofer, S.
Essential Resource Website

Seven levers for corporate- and business-function…

by Dash, B., Silver, J. and Woodcock, E.
Essential Resource Website

Performance management in agile organisations

by Darino, L. et al.
Essential Resource Video

Lean principles by Toyota Way and Lean Thinking

by LeanVlog
Essential Resource Website

Lean management or agile? The right answer may be…

by de Raedemaecker, S., et al.
Essential Resource Website

The journey to an agile organisation

by Brousseau, D., et al.