Reading List Category
Resource Type
Lesson

Lesson 1

Key Text eBook

Total Quality Management: Key Concepts and Case…

by Kiran, D.R.
Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B., Wiggins, L. and Smallwood, J.
Essential Resource Video

Put Quality Improvement Into Practice

by Institute for Healthcare Improvement - IHI
Essential Resource Article

What health care managers do: Applying Mintzberg’…

by Arman, R. et al.
Essential Resource Website

Mintzberg's 10 Managerial Roles

by Jia, K.
Essential Resource Website

Six Domains of Healthcare Quality

by Agency for Healthcare Research and Quality (AHRQ)
Essential Resource Website

Types of Health Care Quality Measures

by Agency for Healthcare Research and Quality (AHRQ)
Essential Resource Video

A level Business Revision - TQM

by TakingTheBiz
Essential Resource Article

Quality and Safety in Healthcare for Medical…

by López-Hernández, L. B. et al.
Essential Resource Website

Quality, Service Improvement and Redesign Tools:…

by NHS England and NHS Improvement
Wider Reading Website

Quality, service improvement and redesign (QSIR)…

by Advancing Quality Alliance (Aqua)
Wider Reading Website

What are integrated care systems?

by NHS England
Wider Reading Article

Total Quality Management in the healthcare…

by Alzoubi, M. M. et al.
Wider Reading Article

Making change last: applying the NHS institute…

by Doyle, C. et al.
Wider Reading Website

W. Edwards Deming’s 14 Points for Total Quality…

by American Society for Quality (ASQ)

Lesson 2

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Total Quality Management: Key Concepts and Case…

by Kiran, D.R.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B., Wiggins, L. and Smallwood, J.
Essential Resource Website

Total Quality Management Models

by Juneja, H.
Essential Resource Website

About the Baldridge Excellent Framework (…

by National Institute of Standards and Technology (NIST)
Essential Resource Website

Five Gaps of Service Quality Model

by Dudovskiy, J.
Essential Resource Website

What Is Quality Management in Health Care?

by Sherman, F.
Essential Resource Article

Obstacles to TQM success in health care systems

by Mosadeghrad, A. M.
Essential Resource Website

ISO 9000 Series of Standards - What is ISO 9000?

by American Society for Quality (ASQ)
Essential Resource Website

More About the Juran Trilogy

by Goldman, M.
Essential Resource Website

Crosby’s 14 Steps for Improvement

by Vireton
Essential Resource Website

Advantages & Disadvantages of Total Quality…

by Gartenstein, D.
Essential Resource Website

ISO 9000 family — Quality management

by International Organization for Standardization (IS0)
Essential Resource Website

SERVQUAL

by Sridharan, M.
Essential Resource Website

SERVQUAL Model of Service Quality

by Mulder, P.
Essential Resource Article

Quality management in healthcare: The pivotal…

by Aggarwal, A. et al.
Essential Resource Website

Deming’s 14 points for Management as it applies…

by Polotsky, H.
Essential Resource eBook

Out of the Crisis

by Deming, W. E.
Essential Resource Website

Limitations of the Total Quality Management Theory

by Lipscomb, D.
Wider Reading Article

Total Quality Management in the healthcare…

by Alzoubi, M. M. et al.

Lesson 3

Key Text eBook

Total Quality Management: Key Concepts and Case…

by Kiran, D. R.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B. et al.
Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Essential Resource Video

What Are Strategic Objectives? I Strategic…

by OnStrategy | Virtual Strategist
Essential Resource Website

Strategic Planning In Healthcare: Models,…

by RisingMax
Essential Resource Website

Balanced Scorecard Basics

by Balanced Scorecard Institute
Essential Resource Website

How to Develop a Balanced Scorecard In Healthcare…

by Jackson, T.
Essential Resource Website

5 Ways to Use Strategic Planning Tools to Achieve…

by Miller, S.
Essential Resource Video

Strategic Planning: Objectives

by GreggU
Essential Resource Article

Strategic Planning in Healthcare Organizations

by Rodríguez Perera, F. and Peiró, M.
Essential Resource Website

Introduction To Strategy Maps

by Lucidity
Essential Resource Website

Why Strategic Planning is Important in Healthcare

by Strata
Essential Resource Article

Performance Measurement Using Balance Score Card…

by Gawankar, S. et al.
Essential Resource Other

Support for Strategic and Operational Planning

by NHS England
Wider Reading Website

Strategy development: a toolkit for NHS providers

by Monitor
Wider Reading Website

Meeting the needs of patients: improving…

by Monitor

Lesson 4

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B. et al.
Key Text eBook

Gapenski's Healthcare Finance: An…

by Reiter, K. L. and Song, P. H.
Essential Resource Website

Total Exemption full accounts

by Meadow Home Care Services Limited
Essential Resource Website

Accounts for a small company

by Clatterbridge Private Clinic
Essential Resource Website

Financial Strategy 2023 - 2026

by Wirral University Teaching Hospital NHS Foundation Trust
Essential Resource Other

Full accounts made up to 31 March 2022

by Quality Trusted Solutions LLP
Essential Resource Video

Module 1 - Introduction to Management Accounting…

by Else Grech Accounting
Essential Resource Article

Break-even analysis in Healthcare Setup

by Choudhary, P. K. et al.
Essential Resource Website

NHS finance and budget impact modelling

by Cooper, E.
Essential Resource Website

Common Accounting Terms & Acronyms Business…

by PaySimple
Essential Resource Website

Financial Modeling: Definition and Uses

by Kopp, C. M. et al.
Essential Resource Video

The Business Model Canvas - 9 Steps to Creating a…

by The Business Channel
Essential Resource eBook

Management Accounting for Decision Makers

by Atrill, P. and McLaney, E.
Essential Resource Article

Does total quality management still shine? Re-…

by Chaudary, S. et al.
Essential Resource Video

Healthcare Finance | MITx on edX

by edX
Essential Resource Article

Financial performance of English NHS trusts and…

by Nagendran, M. et al.
Essential Resource Website

Meadow Home Care Services Ltd

by Care Quality Commission (CQC)
Essential Resource Article

Break-Even Analysis in Healthcare Setup

by Singh, M. M. et al.
Essential Resource Website

DuPont Analysis – A Pyramid of Ratios

by Baltova, A.
Wider Reading Article

Making change last: applying the NHS institute…

by Doyle, C. et al.
Wider Reading Website

How to Write a Residential Care Home Business Plan

by Brown, R.
Wider Reading Website

Starting a healthcare Business in the UK

by Shaw, H.
Wider Reading Website

Called-Up Share Capital vs. Paid-Up Share Capital…

by Majaski, C. et al.
Wider Reading Website

Provider fees payable

by Care Quality Commission (CQC)
Wider Reading Video

Introduction to Financial Management in…

by Dr. Khaled OUANES

Lesson 5

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B. et al.
Key Text eBook

Gapenski’s Healthcare Finance: An Introduction to…

by Reiter, K. L. and Song, P. H.
Essential Resource Video

Whiteboard: Pareto Analysis

by IHI Open School
Essential Resource Website

Investment Appraisal: Methods & Examples

by Freitas, G.
Essential Resource Website

Guide To Root Cause Analysis - Steps, Techniques…

by Vijay
Essential Resource Article

Total Quality Management [TQM] in the Healthcare…

by Balasubramanian, M.
Essential Resource Website

A Guide to Viability | Help & Support

by Bank of Scotland Business
Essential Resource Website

What Is Business Viability?

by Murray, J.
Essential Resource Video

What is Root Cause Analysis (RCA)?

by IBM Technology
Essential Resource Article

Making change last: Applying the NHS institute…

by Doyle, C. et al.
Essential Resource Website

Pareto Analysis: Definition, How to Create a…

by Kenton, W.
Essential Resource Article

A Practical Guide to Creating a Pareto Chart as a…

by Alkiayat, M.
Essential Resource Website

The right medical device starts with a house of…

by Fedon, S.
Essential Resource Website

Meadow Home Care Services Ltd

by Care Quality Commission (CQC)
Essential Resource Website

House of Quality Tutorial - How to Fill Out a…

by American Society for Quality (ASQ)
Essential Resource Video

Quality Function Deployment & the House of…

by Mister Simplify

Lesson 6

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B. et al.
Key Text eBook

Gapenski's Healthcare Finance: An…

by Reiter, K. L. and Song, P. H.
Key Text eBook

Lean Six Sigma for Dummies

by Brenig-Jones, M. and Dowdall, J.
Essential Resource Website

Six Sigma Principles: DMAIC, Lean Methods, &…

by DuraLabel Experts
Essential Resource Video

The Six Dimensions of Healthcare Quality

by Clinical Excellence Commission
Essential Resource Website

Quality Maintenance

by Industry Forum
Essential Resource Video

Six Sigma In 9 Minutes | What Is Six Sigma? |…

by Simplilearn
Essential Resource Website

Quality Improvement: Theory and Practice in…

by Boaden, R. et al.
Essential Resource Other

Lean Six Sigma: some basic concepts

by NHS Institute for Innovation and Improvement
Essential Resource Article

Improving Operating Room Efficiency Using the Six…

by Parikh, N. et al.
Essential Resource Website

Meadow Home Care Services Ltd

by Care Quality Commission (CQC)
Essential Resource Website

PDSA: Plan-do-study-act

by Minnesota Department of Health
Essential Resource Website

Three Important Benefits of Lean Management in…

by Metro
Essential Resource Article

Lean interventions in healthcare: Do they…

by Moraros, J. et al.
Essential Resource Video

LEAN SIX SIGMA FOR HEALTHCARE

by Healthcare at ISB
Wider Reading Article

Making change last: applying the NHS institute…

by Doyle, C. et al.
Wider Reading Article

Quality Improvement in healthcare: Six Sigma…

by Ninerola, A. et al.
Wider Reading Article

NHS Modernisation Agency’s way to improve health…

by Rogers, H. et al.

Lesson 7

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B. et al.
Key Text eBook

Gapenski's Healthcare Finance: An…

by Reiter, K. L. and Song, P. H.
Key Text eBook

Lean Six Sigma for Dummies

by Brenig-Jones, M. and Dowdall, J.
Essential Resource Website

Voice of the Customer Team

by NHS Supply Chain
Essential Resource Website

Patient Centred Care and Voice of Customer…

by Hayes, K. J. et al.
Essential Resource Other

Understanding Benchmarking: RCN Guidance for…

by Royal College of Nursing (RCN)
Essential Resource Video

KAIZEN | A Japanese Philosophy for Continuous…

by Vihan Chelliah
Essential Resource Website

Cost effectiveness analysis: health economic…

by Office for Health Improvement and Disparities
Essential Resource Website

Provide a Framework for Understanding Healthcare…

by Agency for Healthcare Research and Quality (AHRQ)
Essential Resource Video

Explaining the Cost of Quality, the 4 Cost…

by CQE Academy
Essential Resource eBook

Improving healthcare quality in Europe:…

by Busse, R. et al.
Wider Reading Article

Making change last: applying the NHS institute…

by Doyle, C. et al.

Lesson 8

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Lean Six Sigma for Dummies

by Brenig-Jones, M. and Dowdall, J.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B. et al.
Key Text eBook

Gapenski's Healthcare Finance: An…

by Reiter, K. L. and Song, P. H.
Essential Resource Video

Equality Diversity & Inclusion in 2021 – WHAT…

by Nathifa "Tifa Tifa"
Essential Resource Article

Perceptions of factors associated with inclusive…

by Aysola, J. et al.
Essential Resource Website

What is the Kirkpatrick Model? Learn The 4 Levels…

by Ardent Learning
Essential Resource Website

Kaufman’s Model of Learning Evaluation: Key…

by Deller, J.
Essential Resource Other

Leadership Framework

by NHS Leadership Academy
Essential Resource Website

The Adult Learning Theory: Andragogy Of Malcolm…

by Pappas, C.
Essential Resource Website

What Is Transformational Learning? (Definition…

by Indeed Editorial Team
Wider Reading Article

Making change last: applying the NHS institute…

by Doyle, C. et al.

Lesson 9

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B. et al.
Key Text eBook

Gapenski's Healthcare Finance: An…

by Reiter, K. L. and Song, P. H.
Key Text eBook

Lean Six Sigma for Dummies

by Brenig-Jones, M. and Dowdall, J.
Essential Resource Article

Patient safety regulation in the NHS: Mapping the…

by Oikonomou, E. et al.
Essential Resource Website

Governance, patient safety and quality

by NHS England
Essential Resource Website

Quality vs Compliance in Healthcare: What's…

by Enzee
Essential Resource Article

Quality management in healthcare: The pivotal…

by Aggarwal, A. et al.
Essential Resource Website

About us

by Care Quality Commission (CQC)
Essential Resource Website

The 5 key questions we ask

by Care Quality Commission (CQC)
Essential Resource Video

ISO 9001 IN A NUTSHELL | How it Works and How it…

by AGF Consulting Group
Essential Resource Website

ISO 9001 in hospitals: How would they benefit…

by Nolan, J.
Essential Resource Website

What Is Risk Management in Healthcare?

by NEJM Catalyst
Essential Resource Website

Risk Assessment & Management in Healthcare

by Strategic Management Services
Essential Resource Website

The Role of Risk Assessment and Compliance in…

by Resolver
Wider Reading eBook

Continuous Quality Improvement

by O'Donnell, B. and Gupta, V.
Wider Reading Article

Making change last: applying the NHS institute…

by Doyle, C. et al.