Reading List Category
Resource Type
Lesson

Lesson 1

Key Text eBook

Total Quality Management: Key Concepts and Case…

by Kirkan, D.R.
Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B., Wiggins, L. and Smallwood, J.
Essential Resource Video

Put Quality Improvement Into Practice

by Institute for Healthcare Improvement - IHI
Essential Resource Article

What health care managers do: Applying Mintzberg’…

by Arman, R. et al.
Essential Resource Website

10 Managerial Roles by Henry Mintzberg

by iEduNote
Essential Resource Website

Six domains of health care quality

by Agency for Healthcare Research and Quality
Essential Resource Website

Types of Health Care Quality Measures

by Agency for Healthcare Research and Quality (AHRQ)
Essential Resource Video

A level Business Revision - TQM

by TakingTheBiz
Essential Resource Website

Quality and Safety in Healthcare for Medical…

by López-Hernández, L. B. et al.
Essential Resource Website

A model for measuring quality care

by NHS Online library of Quality, Service Improvement and Redesign tools
Essential Resource Website

Quality, service improvement and redesign (QSIR)…

by Advancing Quality Alliance (Aqua)

Lesson 2

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Total Quality Management: Key Concepts and Case…

by Kirkan, D.R.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B., Wiggins, L. and Smallwood, J.
Essential Resource Website

Total Quality Management Models

by Management Study Guide Content Team
Essential Resource Website

About the Baldridge Excellent Framework (…

by National Institute of Standards and Technology (NIST)
Essential Resource Website

Five Gaps of Service Quality Model

by Dudovskiy, J.
Essential Resource Website

What Is Quality Management in Health Care?

by Sherman, F.
Essential Resource Article

Obstacles to TQM success in health care systems

by Mosadeghrad, A. M.
Essential Resource Website

What is the ISO 9000 Standards Series?

by American Society for Quality (ASQ)
Essential Resource Website

The Juran Trilogy: Quality Planning

by DeFeo, J. A.
Essential Resource Website

Crosby’s 14 Steps for Improvement

by Vireton
Essential Resource Website

The Disadvantages of TQM

by Baum, C.
Essential Resource Website

Advantages & Disadvantages of Total Quality…

by Gartenstein, D.
Essential Resource Website

ISO 9000 family - Quality management

by International Organization for Standardization (IS))
Essential Resource Website

SERVQUAL: How to compare an organization’s…

by Sridharan, M., Poman, V. and Tekale, V.
Essential Resource Website

SERVQUAL Model of Service Quality

by Mulder, P.
Essential Resource Article

Quality management in healthcare: The pivotal…

by Aggarwal, A., Aeran, H. and Rathee, M.
Essential Resource Website

Deming’s 14 points for Management as it applies…

by Polotsky, H.

Lesson 3

Key Text eBook

Total Quality Management: Key Concepts and Case…

by Kirkan, D. R.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B., Wiggins, L. and Smallwood, J.
Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Essential Resource Video

What Are Strategic Objectives?

by On Strategy | Virtual Strategist
Essential Resource Website

Strategic Planning in Healthcare Organizations:…

by RisingMax
Essential Resource Website

Balanced Scorecard Basics

by Balanced Scorecard Institute
Essential Resource Website

The Balanced Scorecard In Healthcare

by Jackson, T.
Essential Resource Website

Strategic Planning Tools for 2024

by Miller, S.
Essential Resource Video

Strategic Planning: Objectives

by GreggU
Essential Resource Article

Strategic Planning in Healthcare Organizations

by Rodríguez Perera, F. and Peiró, M.
Essential Resource Website

Introduction To Strategy Maps

by Lucidity
Essential Resource Website

Why Strategic Planning is Important in Healthcare

by Strata
Essential Resource Article

Performance Measurement Using Balance Score Card…

by Gawankar, S., Kamble, S.S. and Raut, R.
Essential Resource Other

Support for Strategic and Operational Planning

by NHS England

Lesson 4

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B., Wiggins, L. and Smallwood, J.
Key Text eBook

Healthcare Finance: An Introduction to Accounting…

by Gapenski, L. C.
Essential Resource Website

Meadow Home Care Services Limited (04827008)

by Companies House
Essential Resource Website

Clatterbridge Private Clinic (OC378652)

by Companies House
Essential Resource Website

Financial Strategy 2023 - 2026

by Wirrall University Teaching Hospital
Essential Resource Website

DuPont Analysis – A Pyramid of Ratios

by Baltova, A.
Essential Resource Other

Quality Trusted Solutions LLP. (OC419167)

by Companies House
Essential Resource Video

Introduction to Management Accounting - Video 1

by Else Grech Accounting
Essential Resource Article

Break-even analysis in Healthcare Setup

by Choudhary, P. K. et al.
Essential Resource Website

NHS finance and budget impact modelling

by Cooper, E.
Essential Resource Website

42 Common Accounting Terms All Business Owners…

by Paysimple
Essential Resource Website

Financial Modeling Definition and What It's…

by Kopp, C. M., Boyle, M. J. and Kvilhaug, S.
Essential Resource Video

The Business Model Canvas - 9 Steps to Creating a…

by The Business Channel
Essential Resource eBook

Management Accounting for Decision Makers

by Atrill, P, and McLaney, E.
Essential Resource Article

Does total quality management still shine? Re-…

by Chaudary, S., Zafar, S. and Salman, M.
Essential Resource Video

Healthcare Finance | MITx on edX

by edX
Essential Resource Article

Financial performance of English NHS trusts and…

by Nagendran, M. et al.

Lesson 5

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B., Wiggins, L. and Smallwood, J.
Key Text eBook

Healthcare Finance: An Introduction to Accounting…

by Gapenski, L. C.
Essential Resource Video

Whiteboard: Pareto Analysis

by IHI Open School
Essential Resource Website

Investment Appraisal

by Study Smarter
Essential Resource Website

Guide To Root Cause Analysis – Steps, Techniques…

by Software Testing Help
Essential Resource Article

Total Quality Management [TQM] in the Healthcare…

by Balasubramanian, M.
Essential Resource Website

A guide to Viability

by Bank of Scotland
Essential Resource Website

What is Business Viability?

by The Balance Money
Essential Resource Video

What is Root Cause Analysis (RCA)?

by IBM Technology
Essential Resource Article

Making change last: Applying the NHS institute…

by Doyle, C. et al.
Essential Resource Website

Pareto Analysis: Definition, How to Create a…

by Kenton, W. and Clarke, C.
Essential Resource Article

A practical guide to creating a Pareto Chart as a…

by Alkiayat, M.
Essential Resource Website

The right medical device starts with a house of…

by Fedon, S.
Essential Resource Website

Meadow Home Care Services Ltd Inspection Report

by Care Quality Commission
Essential Resource Website

How to build a house of quality with technical…

by American Society for Quality (ASQ)
Essential Resource Video

Quality Function Deployment & the House of…

by Mister Simplify

Lesson 6

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B., Wiggins, L. and Smallwood, J.
Key Text eBook

Healthcare Finance: An Introduction to Accounting…

by Gapenski, L. C.
Key Text eBook

Lean Six Sigma for Dummies

by Brenig-Jones, M. and Dowdall, J.
Essential Resource Website

Six Sigma Principles

by Graphic Products
Essential Resource Video

The Six Dimensions of Healthcare Quality

by Clinical Excellence Commission
Essential Resource Website

What is Quality Maintenance

by Industry Forum
Essential Resource Video

Six Sigma In 9 Minutes | What Is Six Sigma?

by Simplilearn
Essential Resource Website

Quality Improvement: Theory and Practice in…

by Boaden, R. et al.
Essential Resource Other

Lean Six Sigma: some basic concepts

by Bevan. H. et al.
Essential Resource Article

Improving Operating Room Efficiency Using the Six…

by Parikh, N., Garollog, P. and Granberg, C.
Essential Resource Website

Meadow Home Care Services Limited: Inspection…

by Care Quality Commission
Essential Resource Website

PDSA: Plan-do-study-act

by Minnesota Department of Health
Essential Resource Website

Three Important Benefits of Lean Management in…

by Metro
Essential Resource Article

Lean interventions in healthcare: Do they…

by Moraros, J., Lemstra, M. and Nwankwo, C.
Essential Resource Website

Meadow Home Care Services Limited: Inspection…

by Care Quality Commission
Essential Resource Video

Links Six Sigma for Healthcare

by Healthcare at ISB

Lesson 7

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B., Wiggins, L. and Smallwood, J.
Key Text eBook

Healthcare Finance: An Introduction to Accounting…

by Gapenski, L. C.
Key Text eBook

Lean Six Sigma for Dummies

by Brenig-Jones, M. and Dowdall, J.
Essential Resource Website

Voice of the Customer Team

by NHS Supply Chain
Essential Resource Website

Patient Centred Care and Voice of Customer…

by Hayes, K. J., Reed, N. and Fitzgerald, J. A.
Essential Resource Website

Understanding Benchmarking

by Royal College of Nursing
Essential Resource Video

KAIZEN | A Japanese Philosophy for Continuous…

by Chelliah, V.
Essential Resource Website

Cost effective analysis: Health Economic Studies

by Office for Health Improvement and Disparities
Essential Resource Website

Provide a Framework for Understanding Healthcare…

by Agency for Healthcare Research and Quality
Essential Resource Video

Explaining the Cost of Quality, the 4 Cost…

by CQE Academy

Lesson 8

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Lean Six Sigma for Dummies

by Brenig-Jones, M. and Dowdall, J.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B., Wiggins, L. and Smallwood, J.
Key Text eBook

Healthcare Finance: An Introduction to Accounting…

by Gapenski, L. C.
Essential Resource Video

Equality Diversity & Inclusion in 2021 – WHAT…

by Nathifa
Essential Resource Article

Perceptions of factors associated with inclusive…

by Aysola, J., et al.
Essential Resource Website

What is the Kirkpatrick Model? Learn The 4 Levels…

by Ardent Learning
Essential Resource Website

Kaufman’s Model of Learning Evaluation: Key…

by Deller, J.
Essential Resource Other

Leadership Framework

by NHS Leadership Academy
Essential Resource Website

The Adult Learning Theory – Andragogy – of Malcom…

by Pappas, C.
Essential Resource Website

What is Transformational Learning? (Definition…

by Indeed Editorial Team

Lesson 9

Key Text eBook

ABC of Quality Improvement in Healthcare

by Swanwick, T. and Vaux, E.
Key Text eBook

Beyond the Toolkit: Leading Quality Improvement…

by Marshall, B., Wiggins, L. and Smallwood, J.
Key Text eBook

Healthcare Finance: An introduction to accounting…

by Gapenski, L. C.
Key Text eBook

Lean Six Sigma for Dummies

by Brenig-Jones, M. and Dowdall, J.
Essential Resource Article

Patient safety regulation in the NHS: Mapping the…

by Oikonomou, E. et al.
Essential Resource Website

Governance, patient safety and quality

by NHS England
Essential Resource Website

Quality vs Compliance in Healthcare: What's…

by Enzee
Essential Resource Article

Quality management in healthcare: The pivotal…

by Aggarwal, A., Aeran, H. and Rathee, M.
Essential Resource Website

About us

by Care Quality Commission
Essential Resource Website

The five key questions we ask

by Care Quality Commission
Essential Resource Video

ISO 9001 In A Nutshell | How it Works and How it…

by AGF Consulting Group
Essential Resource Website

Would hospitals benefit from ISO 9001?

by Nolan, J.
Essential Resource Website

What Is Risk Management in Healthcare?

by NEJM Catalyst
Essential Resource Website

Risk Assessment & Management

by Strategic Management Services
Essential Resource Website

The Role of Risk Assessment and Compliance in…

by Resolver
Essential Resource eBook

Continuous Quality Improvement

by O'Donnell, B. and Gupta, V.