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Help

HCM4002

Meeting the Needs of Service Users

All the reading and resources from your modules, all in one place

Reading List Category
Resource Type
Lesson

Lesson 1

Key Text eBook

Direct Practice Skills for Evidence-Based Social…

by Pomeroy, E. C. and Garcia, R. B.
Key Text eBook

Assessing Needs and Planning Care in Social Work

by Taylor, B. and Devine, T.
Key Text eBook

The Care Process

by Newton, M., Llewellyn, A., and Hayes, S.
Key Text eBook

Care Planning: A guide for nurses

by Wilson, B., Woollands, A., and Barrett, D.
Essential Resource Website

Social worker Rachel Meade suspended over Gender…

by Baksi, C.
Essential Resource Website

Pharmacist who sold £1million worth of pills to…

by Shaw, N.
Essential Resource Website

The National Occupational Standards for Social…

by British Association of Social Workers (BASW)
Essential Resource Website

GP who embezzled £1.1m to pay for online gambling…

by Mitchell, B.
Essential Resource Website

High Court’s PPE ruling on ‘VIP lanes’ is a…

by Evening Standard Comment
Essential Resource Video

Integrated care in every community

by NHS Engand
Essential Resource Website

Theresa May 'angry' over Downing Street…

by Buchan, L.
Essential Resource Website

Black nurse struck off after he says regulator is…

by Feehan, K.
Essential Resource Website

Standards and indicators | NICE

by National Institute for Health and Care Excellence
Essential Resource Website

Professional healthcare regulation in the UK…

by Professional Standards Authority
Essential Resource Website

Quality standards for health and social care |…

by Department of Health
Essential Resource Website

How new ways of working in primary care are…

by NHS England
Essential Resource Website

Why Health Care Standards Matter - Health…

by Health Standards Organization
Essential Resource Website

The fundamental standards of care - Care Quality…

by Care Quality Commission
Wider Reading Website

NHS England » Good care planning guide for…

by NHS England
Wider Reading Website

Library Portal | Learning Success Hub

by Arden University
Wider Reading Website

Standards and Indicators

by NICE
Wider Reading Legislation

Mental Capacity Act 2005

Wider Reading Website

Mental Capacity Act Code of Practice - GOV.UK

by Office of the Public Guardian
Wider Reading Website

Health and Social Care Act 2012: fact sheets -…

by Department of Health and Social Care
Wider Reading Website

The Health and Social Care White Paper Explained

by McKenna, H.
Wider Reading Legislation

Care Act 2014

Wider Reading Website

What is the FOI Act and are we covered?

by ICO
Wider Reading Legislation

Coronavirus Act 2020

Wider Reading Website

Guide to making legislation - GOV.UK

by Cabinet Office
Wider Reading Legislation

Human Rights Act 1998

Wider Reading Website

Richard Clayton: The Government's New…

by Clayton, R.
Wider Reading Website

People at the Heart of Care: adult social care…

by Department of Health & Social Care
Wider Reading Legislation

Freedom of Information Act 2000

Wider Reading Website

What is a bill? - UK Parliament

by UK Parliament
Wider Reading Website

White Papers - UK Parliament

by UK Parliament
Wider Reading Legislation

Health and Social Care Act 2012

Wider Reading Website

Care Act Factsheets - GOV.UK

by Department of Health & Social Care
Wider Reading Legislation

Data Protection Act 2018

Wider Reading Legislation

Equality Act 2010

Wider Reading Website

Equality Act 2010: Guidance - GOV.UK

by Government Equalities Office and Equality and Human Rights Commission
Wider Reading Website

[Withdrawn] Coronavirus Act 2020: status table -…

by Department of Health and Social Care
Wider Reading Legislation

Mental Health Act 2007

Wider Reading Website

Mental Health Act - NHS

by NHS
Wider Reading Website

The difference between regulations, act and…

by iHasco
Wider Reading Website

Legislation - UK Parliament

by UK Parliament
Wider Reading Website

Data protection: The UK's data protection…

by UK Government

Lesson 2

Key Text eBook

Direct Practice Skills for Evidence-Based Social…

by Pomeroy, E. and Bradford Garcia, R.
Key Text eBook

The Care Process

by Newton, M., Llewellyn, A., and Hayes, S.
Essential Resource Article

Implementing the single assessment for older…

by Wilson, K., Clegg, A., Fairclough, F. and Jones, S.
Essential Resource Website

North West Model for Life Limiting Conditions

by NHS England
Essential Resource Video

What Matters to me: Talking about Palliative and…

by Australian Department of Health and Aged Care
Essential Resource Website

Avoiding Residential Care: J’s Story with…

by Social and Sustainable Capital (SASC)
Essential Resource Video

How well do Diana and Rui know each other? |…

by Advance Care Planning Australia
Wider Reading Website

Needs assessments | Health and social care rights…

by Mind

Lesson 3

Key Text eBook

Assessing Needs and Planning Care in Social Work

by Taylor, B. and Devine, T.
Key Text eBook

The Care Process

by Newton, M., Llewellyn, A., and Hayes, S.
Essential Resource Website

Evidence for strengths and asset-based outcomes

by National Institute for Health and Care Excellence (NICE)
Wider Reading Website

Assessment and determination of eligibility under…

by Social Care Institute for Excellence
Wider Reading Website

About strengths-based practice

by Social Care Wales / Gofal Cymdeithasol Cymru
Wider Reading Video

Risk assessment in Health and Social Care

by PHSC
Wider Reading Website

What is a Risk Assessment in Health and Social…

by Haven, A.
Wider Reading Website

Co-production: what it is and how to do it - SCIE

by Social Care Institute for Excellence (SCIE)
Wider Reading Video

Co-Production and its use in health and social…

by Redbridge Council
Wider Reading Video

What is a strengths-based approach?

by Social Care Institute for Excellence (SCIE)
Wider Reading Video

What are multidisciplinary teams? (Integrated…

by Social Care Institute for Excellence (SCIE)
Wider Reading Video

Example of using an outcomes approach

by Social Care Wales TV / Gofal Cymdeithasol Cymru
Wider Reading Website

Direct payments | Carers UK

by Carers UK
Wider Reading Other

Personal budgets and direct payments in social…

by Age UK
Wider Reading Website

Integrated care systems and social care: the…

by Thorstensen-Woll, C. and Bottery, S.
Wider Reading Other

The Mental Capacity Act 2005: Guidance for…

by Care Quality Commission (CQC)
Wider Reading Website

Mental capacity - ethical topic - GMC

by General Medical Council (GMC)
Wider Reading Website

Trauma Triage and Scoring | Doctor

by Tidy, C.
Wider Reading Website

Measures from the Adult Social Care Outcomes…

by NHS England
Wider Reading Website

Key Care Act principles for assessment and…

by Social Care Institute for Excellence (SCIE)
Wider Reading Website

PIP assessment guide part 1: the assessment…

by Department for Work & Pensions
Wider Reading Website

SOAP Notes

by Podder, V., Lew, V. and Ghassemzadeh, S.
Wider Reading Website

Care Programme Approach - Mental Health Law…

by Mental Health Law Online
Wider Reading Website

Kessler Psychological Distress Scale (K10)

by Worksafe
Wider Reading Website

Health and social care outcomes framework

by Department of Health and Social Care
Wider Reading Website

11 Types of Scales and How They Work

by Jacques, E.
Wider Reading Website

Nutritional Assessment (Tools & Methods for…

by Bender, B.
Wider Reading Website

Orem's Self Care Deficit Nursing Theory

by Nursing Theory

Lesson 4

Key Text eBook

Research and Evidence-Based Practice

by Heaslip V. and Lindsay, B.
Key Text eBook

Assessing Needs and Planning Care in Social Work

by Taylor, B. and Devine, T.
Key Text eBook

The Care Process

by Newton, M., Llewellyn, A., and Hayes, S.
Essential Resource Other

Person-Centred Approaches

by Fagen, P. et al.
Essential Resource Website

Peter is living the life he chooses thanks to…

by NHS England
Essential Resource Video

WHO: What is people-centred care?

by World Health Organization (WHO)
Essential Resource Article

Exploring the theory, barriers and enablers for…

by Ocloo, J. et al.
Essential Resource Website

Evidence-Based Practice

by National Association of Social Workers (NASW)
Essential Resource Website

Principles for putting evidence-based guidance…

by National Institute for Health and Care Excellence (NICE)
Essential Resource Website

Assessment of needs - SCIE

by Social Care Institute for Excellence
Essential Resource Website

PHQ-9 (Patient Health Questionnaire-9)

by Kroenke, K.
Essential Resource Website

NHS England - Shared Decision Making

by NHS England
Essential Resource Website

NHS England - What Is Personalised Care?

by NHS England
Essential Resource eBook

Direct Practice Skills for Evidence-Based Social…

by Pomeroy, E. and Bradford Garcia, R.
Essential Resource Video

Service User and Carer Involvement Week 2020 -…

by Midlands Partnership University NHS FT
Essential Resource Other

NHS England - Involving people in their own…

by NHS England
Essential Resource Website

Equality, Diversity and Inclusion in care and…

by Local Government Association
Essential Resource Website

Equality, Diversity and Inclusion training: A…

by NHS Staff Council
Wider Reading Legislation

Equality Act 2010 2010

Lesson 5

Key Text eBook

Direct Practice Skills for Evidence-Based Social…

by Pomeroy, E. and Bradford Garcia, R.
Essential Resource Video

APP Advanced Practice Providers. An important…

by Mayfield brain and spine
Essential Resource Website

Integrated Care Systems Explained | The King…

by Charles, A.
Essential Resource Website

Job Roles

by Skillsforcare
Essential Resource Website

Personal health budget is helping James live at…

by NHS
Essential Resource Video

Strong Integrated Care Systems Everywhere

by NHS England
Essential Resource Website

The health and social care white paper explained…

by McKenna, H.
Essential Resource Website

Logic model for inegrated care - SCIE

by Social Care Institute for Excellence
Essential Resource Other

Code of conduct for healthcare support workers…

by Skills for Care
Wider Reading Website

A History of Social Care Funding Reform | The…

by King's Fund
Wider Reading Website

Local authorities’ public health responsibilities…

by Heath, S.
Wider Reading Website

MCA: Care Planning, Involvement and Person…

by Social Care Institute for Excellence
Wider Reading Website

Health and Social Care Funding explained - The…

by The Health Foundation
Wider Reading Website

First Contact Physiotherapists

by NHS England
Wider Reading Other

Paramedics in Primary Care

by Primary Care Workforce
Wider Reading Website

Physician associate | Health Careers

by NHS
Wider Reading Website

What is a clinical pharmacist

by NHS
Wider Reading Website

Welcome - Advanced Practice

by NHS England

Lesson 6

Key Text eBook

Direct Practice Skills for Evidence-Based Social…

by Pomeroy, E. and Bradford Garcia, R.
Key Text eBook

The Care Process

by Newton, M., Llewellyn, A., and Hayes, S.
Essential Resource Other

Understanding Professional Boundaries

by Bryson, S.,
Essential Resource Website

What is an Early Help Assessment?

by Collier, E.
Essential Resource Website

Getting Help

by Sefton Council
Essential Resource eBook

Understanding Health and Social Care

by Glasby, J.
Essential Resource Website

Referral, diagnosis and care planing

by NICE
Essential Resource Website

Recommendations | Older people with social care…

by National Institute for Health and Care Excellence
Essential Resource Website

Case Study Two: Vignette

by Research in Practice for Adults
Essential Resource Website

Guidance: Population health needs assessment: a…

by Public Health England
Essential Resource Video

What Is a Social Care Assessment?

by Hertfordshire County Council
Wider Reading Other

Code of Conduct for Healthcare Support Workers…

by Skills for Care and Skills for Health
Wider Reading Website

Coproduction and service user involvement | NCVO

by NCVO
Wider Reading Video

Codes of Professional Practice - you and your…

by Gofal Cymdeithasol Cymru / Social Care Wales
Wider Reading Website

Code of Ethics | BASW

by British Association of Social Workers
Wider Reading Other

Early Help Assessment: Guidance notes for…

by North Yorkshire Safeguarding Children Partnership
Wider Reading Article

Service users' views regarding user…

by Laitila, M., et al
Wider Reading Website

Making Successful Referrals in Social Work

by Self-Supervision for Social Work

Lesson 7

Key Text eBook

Care Planning

by Wilson B., Woollands, A. and Barrett, D.
Key Text eBook

The Care Process

by Newton, M., Llewellyn, A., and Hayes, S.
Key Text eBook

Assessing Needs and Planning Care in Social Work

by Taylor, B and Devine, T.
Essential Resource Website

Anorexia: Katie's story | NHS | ENRGSY

by ERGSY
Essential Resource Video

Knowing what really matters to people by Lucy…

by Social Care Wales TV / Gofal Cymdeithasol Cymru
Essential Resource Website

Dignity in care - SCIE

by Social Care Institute for Excellence
Essential Resource Website

Avoiding Residential Care: J’s Story with…

by Social and Sustainable Capital
Essential Resource Other

Effective workplace assessment in adult social…

by Skills for care
Essential Resource Website

About strengths-based practice | Social Care Wales

by Social Care Wales
Wider Reading Website

Care and support statutory guidance - GOV.UK

by Department of Health & Social Care
Wider Reading Website

Counselling - NHS

by NHS

Lesson 8

Key Text eBook

The Care Process

by Newton, M., Llewellyn, A., and Hayes, S.
Key Text eBook

Assessing Needs and Planning Care in Social Work

by Taylor, B. and Devine, T.
Essential Resource Video

Approaches to evaluation: Where to start with…

by NIHR ARC West
Essential Resource Website

Personal health budget is helping James live at…

by NHS
Essential Resource Website

NHS England » Feedback and complaints about NHS…

by NHS England
Essential Resource Other

Using Patient Feedback

by Picker Institute
Essential Resource Website

NHS England >> How new ways of working in…

by NHS England
Essential Resource Website

Evaluating personalised care in care homes - SCIE

by Social Care Institute for Excellence
Essential Resource Website

Carers Action Plan 2018-2020 - GOV.UK

by Department of Health and Social Care et al.
Wider Reading Website

Give feedback on care - GOV.UK

by Government Digital Service
Wider Reading Website

NHS England » Giving feedback or making a…

by NHS England
Wider Reading Website

Give feedback on care - Care Quality Commission

by Care Quality Commission

Lesson 9

Essential Resource Website

The future of health and care - GOV.UK

by Department of Health and Social Care and Hancock, M.
Essential Resource Website

Keeping Records - professional standards - GMC

by General Medical Council
Essential Resource Website

How Is Health Care Funded? | The King's Fund

by McKenna, H., et al
Essential Resource Website

Six Way NHS Financial Pressure Can Affect Patient…

by Robertson, R.
Essential Resource Website

The health and social care workforce gap

by Macdonald, M.
Essential Resource Website

Letter from Jo Churchill to Michael Brodie, PHE…

by Churchill, J.
Essential Resource Video

Coronavirus: The toll of the virus on frontline…

by 5 News
Essential Resource Video

Brexit risks staffing crisis in U.K. adult care

by Scripps News
Essential Resource Website

NHS England » Our funding

by NHS England
Essential Resource Website

NHS England >> High quality patient records

by NHS England
Wider Reading Website

The impact of Brexit on care | Age UK

by Age UK
Wider Reading Website

Understanding the impact of Brexit on health in…

by Dayan, M., et al
Wider Reading Website

Five big issues for health and social care after…

by McKenna, H.
Wider Reading Website

NHS England >> Focus on recruitment

by NHS England
Wider Reading Website

Top Line Facts on the big issues in Health and…

by The Health Foundation
Wider Reading Website

The road to renewal: Five priorities for health…

by Charles, A. and Ewbank, L.
Wider Reading Website

The Truth Behind Staff Shortages in Healthcare -…

by Buford, E.
Wider Reading Other

Workforce burnout and resilience in the NHS and…

by House of Commons Health and Social Care Committee
Wider Reading Article

The challenges facing the NHS in England 2021

by Ham, C.
Wider Reading Website

Staff Shortages | The King's Fund

by The King's Fund
Wider Reading Website

What Does The Public Think About The NHS And…

by Baird, B.

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