Customer service chatbots: Anthropomorphism and adoption

Submitted by rest1 on Thu, 05/29/2025 - 15:53

URL

https://links.arden.ac.uk/10itshup

Reading List Category

Author(s)

Sheehan, B., Jin, H. S., and Gottlieb, U.

Journal Title

Journal of Business Research

Lesson Number

Module Levels

Page Numbers

pp. 14-24

Source Type

Volume and part number

115

Year of Publication

2020

Programme Name

UG Business Management Reading Lists

School Name

Business Management

Reading List Module Name and Code