Exploring customers’ responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective

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URL
https://research.ebsco.com/linkprocessor/plink?id=30881563-4e0f-3dff-8ada-9e0eb…
Reading List Category
Essential Resource
Author(s)
Ozuem, W. et al.
Journal Title
Psychology and Marketing
Lesson Number
Lesson 7
Module Levels
Level 4
Page Numbers
1440-1459
Source Type
Article
Volume and part number
38(9)
Year of Publication
2021
Programme Name
UG Hospitality and Tourism Reading Lists
School Name
Hospitality and Tourism
Reading List Module Name and Code
IHM4004