Service innovation through touch-points: Development of an innovation toolkit for the first stages of new service development

Submitted by rest1 on
URL
https://research.ebsco.com/linkprocessor/plink?id=13fb7957-025c-3aae-966e-2465b…
Reading List Category
Essential Resource
Author(s)
Clatworthy, S.
Journal Title
International Journal of Design
Lesson Number
Lesson 5
Module Levels
Level 7
Page Numbers
15–28
Source Type
Article
Volume and part number
5(2)
Year of Publication
2011
Programme Name
PG Design and Creativity Reading Lists
School Name
Design and Creativity
Reading List Module Name and Code
GRA7001D