“7 Ways to Analyze a Customer-Journey Map”.

Submitted by rest1 on Thu, 05/08/2025 - 15:18

URL

https://www.nngroup.com/articles/analyze-customer-journey-map

Reading List Category

Essential Resource

Author(s)

NN Group

Lesson Number

Module Levels

Source Type

Year of Publication

2020

Programme Name

PG MBA and Executive Education Reading Lists

School Name

MBA and Executive Education

Reading List Module Name and Code