SERVQUAL: How to compare an organization’s service quality?

Submitted by rest1 on Thu, 05/08/2025 - 14:35

URL

https://thinkinsights.net/strategy/servqual/

Reading List Category

Essential Resource

Author(s)

Sridharan, M., Poman, V. and Tekale, V.

Journal Title

Think Insights

Lesson Number

Module Levels

Source Type

Volume and part number

25

Year of Publication

2021

Programme Name

UG Health and Care Management Reading Lists

School Name

Health and Care Management

Reading List Module Name and Code